Frequently Asked Questions
You can share a picture or link of the outfit you want with us at firstname.lastname@example.org. Once we receive your email, our team will get in touch with you to confirm the design, measurements and any additional customization that you may want. Once you’re satisfied, you can place your order with us via email or phone.
Once an order is placed, All our orders are custom designed with individually sourced fabric, embroidery and tailoring, any changes may lead to additional charges and delay in receiving your order.
Yes. If you change your mind within 24 hours of placing the order, please contact us at email@example.com with your order number and let us know you want to cancel, and we’ll take care of it. We will provide you with a complete refund. In case you wish to cancel after more than 24 hours, it may subject to a partial refund.
Yes, on your account information page, you can track the status of your order. As soon as the order is ready for delivery, we will email you a tracking code, along with the website link, which will allow you to monitor the status of your shipment.
Our designers always recommend the best fabric depending on the type of outfit, embroidery and design. We provide you with a detailed summary of the fabric before we begin work on the outfit. You can recommend alternative or change the fabric before the order is placed.
Generally, the final outfit is very similar to your initial design. However, there can be some variations due to customization that you may request. Our designers will work with you closely to ensure the look you want.
We’ve developed a detailed measurement process for each customer based on the type of outfit. Please follow our easy to measure 4 step process available in your account page. Further, refer to our video that guides you through the measurement process. For additional assistance, you can also reach out to our live help – in-house stylists and we will be happy to assist you.
All our outfits are designed per your specifications and we always keep a margin of 1-2 inches in each outfit for alterations. Please reach out to our live help – in-house stylists or email us at firstname.lastname@example.org.
We custom design outfits per your measurements and specific requirements. Once the order is shipped, it cannot be canceled, returned or exchanged. If you have any questions, please email us at email@example.com.
Currently, we accept payments via PayPal accounts only. We are working towards integrating major credits and debit cards soon (Visa, MasterCard, American Express). Your transaction is completely secure and handled by the best in industry service providers.
No, we do not accept any cash payment.
Yes. Our team will assist you to place the order and guide you through the payment system. Please email us at firstname.lastname@example.org with any questions.
Once you’ve confirmed your order, we will request you to make the full payment in advance via PayPal.
Our customers are located everywhere and we ship all across the world.
The shipping charges are included in the price estimate provided to you. Please note that we do not ship to any P.O. Box numbers. Currently, we provide free shipping to customers in India.
We normally deliver your order within 3-6 weeks from the date of confirmation. The exact shipping time varies based on the type of outfit, level of customization and location.
Yes, we can provide you with the outfit in less than 3 weeks if needed. Priority orders and expedited shipping may be subject to additional charges.