Frequently Asked Questions

  • Orders

    • How do I place an order?

      You can share a picture or link of the outfit you want with us at inquiries@indiaboulevard.com. Once we receive your email, our team will get in touch with you to confirm the design, measurements and any additional customization that you may want. Once you’re satisfied, you can place your order with us via email or phone.
    • Is it possible to make changes to an existing order?

      You can share a picture or link of the outfit you want with us at inquiries@indiaboulevard.com. Once we receive your email, our team will get in touch with you to confirm the design, measurements and any additional customization that you may want. Once you’re satisfied, you can place your order with us via email or phone.
    • What if I wish to cancel my order?

      If you change your mind within 24 hours of placing the order, please contact us at inquiries@indiaboulevard.com with your order number and let us know you want to cancel, and we’ll take care of it. We will provide you with a complete refund. In case you wish to cancel after more than 24 hours, it may subject to a partial refund.
    • Is it possible to track my order online?

      Yes, on your account information page, you can track the status of your order. As soon as the order is ready for delivery, we will email you a tracking code, along with the website link, which will allow you to monitor the status of your shipment.
  • Design and Quality

    • What kind of fabric do you utilize in the outfits?

      Our designers always recommend the best fabric depending on the type of outfit, embroidery and design. We provide you with a detailed summary of the fabric before we begin work on the outfit. You can recommend alternative or change the fabric before the order is placed.
    • How closely will you be able to replicate my design?

      Generally, the final outfit is very similar to your initial design. However, there can be some variations due to customization that you may request. Our designers will work with you closely to ensure the look you want.
  • Measurements and Alterations

    • How do I provide my measurements?

      We’ve developed a detailed measurement process for each customer based on the type of outfit. Please follow our easy to measure 4 step process available in your account page. Further, refer to our video that guides you through the measurement process. For additional assistance, you can also reach out to our live help – in-house stylists and we will be happy to assist you.
    • Do you handle alterations?

      All our outfits are designed per your specifications and we always keep a margin of 1-2 inches in each outfit for alterations. Please reach out to our live help – in-house stylists or email us at orders@indiaboulevard.com.
  • Returns and Exchange

    • What is your return / exchange policy?

      We custom design outfits per your measurements and specific requirements. Once the order is shipped, it cannot be canceled, returned or exchanged. If you have any questions, please email us at inquiries@indiaboulevard.com.
  • Payment

    • What is your return / exchange policy?

      We custom design outfits per your measurements and specific requirements. Once the order is shipped, it cannot be canceled, returned or exchanged. If you have any questions, please email us at inquiries@indiaboulevard.com.
  • Shipping Information

    • Which countries do you ship to?

      Our customers are located everywhere and we ship all across the world.
    • How much do you charge for shipping?

      The shipping charges are included in the price estimate provided to you. Please note that we do not ship to any P.O. Box numbers. Currently, we provide free shipping to customers in India.
    • How long does it take to receive my order?

      We normally deliver your order within 3-6 weeks from the date of confirmation. The exact shipping time varies based on the type of outfit, level of customization and location.
    • Do you offer expedited shipping?

      Yes, we can provide you with the outfit in less than 3 weeks if needed. Priority orders and expedited shipping may be subject to additional charges.